These conditions of sale apply to goods supplied by KleiderHaus Limited. Registered in England and Wales with no.08169486 registered office at 145-157 St. Johns Street, London, EC1V 4PW (the Company)

1. THE PARTIES
The “Seller”: KleiderHaus Ltd.
The “Buyer”: the person purchasing any goods from the Seller.

2. THE BARGAIN
The Seller shall sell and the Buyer buy the goods upon and subject to the express terms set out within these Conditions.

3. PREVAILING CONDITIONS
a) All orders are accepted only upon these Conditions which shall, override any terms or conditions howsoever incorporated or referred to by the Buyer.
b) No alteration or addition to these Conditions shall be incorporated into this Agreement unless expressly accepted by an authorised representative of the Seller in writing.
c) These Conditions constitute all the terms of the Agreement between the parties and no other terms or conditions shall apply whether oral or in any separate order, confirmation or otherwise and any statutory or other condition is hereby excluded.
d) All quotations and tenders are subject to withdrawal or amendment at any time prior to the Seller’s acceptance of the Buyer’s order.
e) The Seller shall not be bound by any clerical or arithmetical errors in any price list invoice statement quotation or other documentation whatsoever.

4. DELIVERY
a) The time of delivery shall not be of the essence of the contract and failure by the Seller to make delivery on any particular date shall not entitle the Buyer to terminate this Agreement or refuse the delivery or to claim for any expenses, loss of profits or other consequential losses whatsoever.
b) Deliveries are free on all orders of or in excess of £1000.00 (exc. VAT) to any one address in the United Kingdom. A standard handling charge which may be varied from time to time at the Seller’s discretion will be made on all orders under £1000.00 (exc. VAT).
c) The delivery address must be stated on the Buyer’s official purchase order, any changes to the stated delivery address must be made in writing to the Seller not less than 5 working days before the delivery date.
d) The Buyer shall advise the Seller at the time of placing an official purchase order of any restrictions denying the Seller reasonable access to the stated delivery address. The Buyer shall ensure the installation area is clear of any obstructions that may cause the installation to be delayed. The Seller reserves the right to pass to the Buyer any cost incurred resulting from delivery and installation restrictions caused by the Buyer.
e) If a product is unavailable it may be substituted by another of equal/better quality at the same price.
f) Home deliveries: if the addressee is not available to receive the goods on the first call, subsequent deliveries will be chargeable.


5. PAYMENT
The Buyer shall make payment of the goods as follow:
a) 50% Deposit of the total order value to be made at the time placing order.
b) 40% Balance is due 7 days prior delivery of the goods.
c) Remaining 10% is due upon completion
d) If the Buyer shall fail to make payment on or before the due date, then the Seller reserves the right to charge interest in addition to the price of the goods (and without prejudice to any other right of the Seller). Interest shall accrue on the amount outstanding at 5% above Barclays Bank PLC base rate. Such interest to be compounded from month to month.

6. RETURNS/INVOICE QUERIES

No claims regarding alleged defects to goods shall be considered by the seller unless:
a) In the case of damage or loss in transit or shortage the buyer notifies the seller within 48 hours of delivery.
b) in other cases:
I) The goods concerned are inspected by the Buyer and the Buyer advises the Seller of the alleged defects within 3 days of delivery in writing.
II) If the Buyer shall fail to give such notice the goods shall be deemed to be in accordance with the Agreement and the Buyer shall be bound to accept delivery and make payment accordingly.
III) Any invoice discrepancies including proof of deliveries must be advised in writing by the Buyer to the Seller within 10 days from date of invoice.
IV) Any customer choosing summary invoicing should be aware that, even if there is a query, the invoice must always be paid in full. We cannot accept part or late payments on summary invoicing.
c) Subject to Clauses (a) and (b) above defective goods will be replaced, provided that the goods are proved defective to the entire satisfaction of the Seller (and its opinion shall be conclusive) but no claim for expenditure upon any such goods, loss of orders, loss of profits or for any other consequential loss or damage whatsoever will be accepted by the Seller and any liability in this respect is expressly excluded.
KleiderHaus Ltd.will accept return of standard products within 28 days of dispatch date. Specific or made to measure products will not be accepted.

7. THE GOODS
The goods which the Seller offers to supply are designed for the purposes described in the Seller’s trade literature and are subject to any limitations contained therein. No warranty is given that the goods are fit for any other purpose unless the Buyer specifies in writing details of that purpose and the Seller expressly warrants that the goods are fit for that purpose to the Buyer in writing.

8. INTERVENING EVENTS
The Seller shall not be liable for any breach of this Agreement caused by the Seller’s inability to produce materials or articles required for the performance of the Agreement or caused directly or indirectly by anything outside the Seller’s reasonable control including without limitation to the generality of the foregoing, war, hostilities, government action, breakdown, delay in transportation, any form of labour dispute, fire, flood or act of God.

9. THE BUYER’S POSITION
a) The Buyer shall not be entitled to withhold payment of any amount allegedly payable by the
Seller because of any disputive claim by the Buyer against the Seller nor shall the Buyer be entitled to set off against any amount payable any monies which are not presently payable by the Seller or for which the Seller disputes liability.
b) The Seller shall be entitled (without prejudice to its other rights against the Buyer) by notice in writing to the Buyer to rescind any agreement between the Seller and the Buyer or to suspend delivery should the Buyer (in the case of an individual) enter into any agreement with or for the benefit of its creditors or have a Receiving Order in Bankruptcy made against him or (if a body corporate) go into liquidation either voluntary or compulsory or under supervision or suffer a Receiver to be appointed or judgment to be levied or be in breach of the terms and conditions of this Agreement.
c) The Buyer shall be entitled to cancel or amend an official purchase order within 5 working days of the date of the order at no cost to the Buyer. The Seller shall be entitled to charge a cancellation fee equivalent to 50% of the value of an order (excluding VAT) if the Buyer cancels an order after five days from the date of the order.
d) Where the Buyer has placed an official purchase order for bespoke furniture not included in the Seller’s current catalogue, the Buyer shall sign the Seller’s bespoke furniture specification order form. Upon signing the Seller’s bespoke furniture specification order form, the Buyer shall be bound to accept delivery and make payment accordingly subject to Clause 6 and excluding Clause 9c.

10. SELLER’S LIABILITIES
a) The Seller does not seek to exclude the following liabilities:
I) for negligence causing death or personal injury.
II) under third party agreements.
b) The Seller shall not be liable for any indirect or consequential loss or damage including without limitation to the foregoing) economic loss, loss of profits, business, operating time or use or any other form of loss or damage of whatsoever nature and howsoever arising.
c) The implied conditions set out in the Sales of Goods Act 1979 and the Supply of Goods and Services Act 1982 shall be expressly excluded. Save as provided in these Conditions each and every liability of the Seller is excluded.
d) Subject to Clause 10 (e), the Buyer shall be entitled to cancel or amend an official purchase order for furniture within 5 working days of the date of the order at no cost to the Buyer. The Seller shall be entitled to charge a cancellation fee equivalent to 50% of the value of an order for furniture (excluding VAT) if the Buyer cancels such an order after five days from the date of the order.
e) Where the Buyer has placed an official purchase order for bespoke furniture not included in the Seller’s current catalogue, the Buyer shall sign the Seller’s bespoke furniture specification order form. Upon signing the Seller’s bespoke furniture specification order form, the Buyer shall be bound to accept delivery and make payment in accordance with these conditions save that Clause 10 (d) shall not apply.

11. PRICE
a) All goods are sold at prices ruling at the date of dispatch and may vary at the Seller’s discretion from those originally quoted or shown in the Seller’s current price list or any brochure or advertising material.
b) The Buyer shall in addition to the total price be liable to pay any Value Added Tax which may be payable and imposed on the goods.


12. Installation
  Where the buyer undertakes the fitting himself, Seller will not accept any responsibility for the work carried out and only those drawings and measurements will be accepted that come with buyers signature and date.
Seller will not accept any responsibility for any damege resulting from structural or other defects in the property at which the installation is carried out.
It is the customer’s responsibility to ensure the site is ready for installation. The site needs to be clear, with all old cupboards removed, flooring in place and all services in position.
The Buyer should give reasonable notice if there should be any reasons that the installation cannot proceed at the agreed time. In any event the buyer will be liable to pay any outstanding balances by the previous notified date.

13. Guarantee

KleiderHaus Ltd. offers a 15 years guarantee for the aluminium profile and sliding system components. This Includes - profiles, tracks, rollers.
All goods supplied by the seller are warranted free from defects. All goods must be inspected immediately following installation and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from the installation by the sellers representatives. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the seller, failure to follow the sellers instructions on aftercare or any alteration or repair carried out without the sellers approval.

14. Description
With regards to wood finish the description denotes the type and does not necessarily refer to solid timbers, it may include veneers, plywood, blockwood, melamine or paper foil. Sizes are nominal, but every endeavour is made to keep these accurate.
Every care has been taken to ensure that descriptions and specifications are correct at the time of going to press, but we reserve the right to amend such details without notice.
To ensure you receive the best service available some calls may be monitored or recorded for training purposes.

15. Fitting tolerances
Voids and fillers surrounding the installed furniture are part of normal fitting tolerances and cannot be accepted as a basis for complaint.

35 High Street, Hemel Hempstead, Hertfordshire | +44 (0) 1442 462057

©2012 KleiderHaus. All rights reserved.                                                                                                                                                                                     Terms and Conditions